Q. What standard shipping do you offer?
A. We offer standard FedEx Ground for all items shipped within the United States. All International orders* are shipped via United States Postal Service. *We ship to the countries that appear in the drop-down box of Countries at checkout. If the country that you live in does not appear, we cannot ship to you at this time.
Q. When will I receive my order?
Standard Shipping - If every item in your order is in stock and you select Standard Shipping, you will receive your order in 5 - 10 business days.
Canadian Orders - Please add $10.00 to the shipping and handling fees above. All orders must be paid in U.S. funds
by international Credit Card, PayPal or Google Checkout. Customers are responsible for all duties and taxes. We cannot guarantee a fixed delivery time for Canadian orders, as delays in Canadian Customs are beyond our control.
Sign Orders - All orders must be paid in U.S. funds by international Credit Card, PayPal or Google Checkout.
Customers are responsible for all duties and taxes. Delivery times to overseas countries are influenced by Customs clearance. Delivery can be 2-6 weeks depending on the type of delivery you choose.
International Shipping Restrictions - Unfortunately, due to certain trademark, labeling, product content and government embargo restrictions, we are unable to ship all products to all countries. If your country is not in our drop down country box, we are not currently able to ship to your country. Orders that come in over weekends and holidays are processed the next business day.
Requests for expedited
shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday and arrive Thursday if shipped 2nd Business Day. Please note that all Fedex packages are shipped with no signature required. If you would like to require a signature on your package please call our Customer Service
after you place your order. The signature required option is available for an additional $5.00.
Expedited shipping is available to
street addresses only. Orders going to P.O. Boxes will be shipped via
Priority Mail. Priority Mail may arrive just as quickly as expedited
shipping, but delivery times are not guaranteed.
Orders shipped via 2 Business Day, and Next Business Day are guaranteed, except under the following circumstances:
1. If a delivery attempt is made on the scheduled delivery day, but nobody is present to receive the package.
2. Delays due to bad weather or other reasons outside the control of USPS or Fedex.
3. If we notify you of an out of stock item and you do not respond in a timely manner.
4. Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.
Q. How do I change my shipping address?
A. Go to the sign in page and log in. You will be directed to the "Account details and order history" page. Press "View Addresses" and from there you can edit our current address.
Q. Where will my package ship from?
A. Your products are shipped from our parent company, Vertical Partners West (VPW), located in Rathdrum, Idaho USA.
Q. When should I insure my package?
A. For your own peace of mind and protection against loss, we recommend that you insure your return package back to us. We also recommend that you send it using some kind of tracking method. We are not responsible for any package that does not make it back to us.
Q. Can I expedite a shipment?
A. We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 1:00pm Pacific Standard Time (PST) and everything is in stock we can ship the order overnight so that you receive it the
following day. Due to the selection that we offer however, some items that are available for your order may not arrive at our facility for several days. Therefore, if you need to put together an order for a specific delivery time, please call our Customer Service Department/Sales Rep and they will work with you on making some choices that help us ship your order complete in the time frame that you need.
Delivery times vary
for overnight packages. Most packages are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the package is shipped so you can follow the package's progress.
If you are placing your
order on a Friday and need the items by Saturday, please call our Customer Service to make sure we have the merchandise available and that Saturday Delivery is possible from our location to yours. *Additional charge required for Saturday Delivery*