Q. Is the ordering process secure?
A. Venom automatically encrypts your confidential information in transit from your computer to our data processing server using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Q. How can I remove an item from my cart?
A. Click the cart button in the upper right portion of the website. From there click edit cart and then remove. The item(s) will be removed immediately.
Q. How do I check the status of my order?
A. To check the status of an order, log in to your account and from the "My Account" page, select the "See All Transactions" option. Here you will see all order types and their specific status states.
Q. What guarantees do you have?
A. Venom wants you to be completely satisfied with every item that you purchase from us. Please click on the Warranties option in the Customer Service section to review all warranties and product guarantees.
Q. How do I correct an error on my order?
A. If you've made an error on your order, please call Customer Service and we will correct the error for you. Make sure to call us right away since we begin processing orders as soon as they come in. If your order has already shipped we may not be able to make the correction.
Q. My order never arrived, what do I do?
A. If every item in your order is in stock, we ship within 2-7 business days. Although most orders arrive in 5-7 days, please allow up to 15 days for orders to arrive. If it has been longer than 15 days, please contact our customer service department. International orders may take up to 21 days to arrive, depending on customs and local post office shipping delays.
Once your order has shipped, you will be able to track it by going to “My Account” and clicking on the “See All Transactions” option. If you have any questions about your shipment, please contact Customer Service or your Sales Rep.
Q. How do I add items to my cart?
A. Search for the item you want to purchase and simply click on the red “ADD TO CART” button.
Q. How do I cancel and order?
A. Please review your sales order carefully before you click the submit button, as there is no way to cancel an order via the website after it has been submitted. If you notice an error, please contact our Customer Service or your Sales Rep within the first 30 minutes of placing the order.After the 30-minute period is over, we will begin processing your order and it can no longer be canceled. Our goal is to fulfill your order as quickly as possible, and we process orders continuously throughout the day.
Please call Customer Service at 1.800.705.0620 and we will
always try to facilitate your requests.